Privacy policy

What this covers

This policy explains what Clearmatic collects from visitors to this site, what our agents access inside a customer’s systems, and how long any of it is kept. It applies to clearmatic.ai and to the agent modules we install and manage.

Information we collect

From this website, we collect only what you give us: your name, work email, company and anything you type into a scoping request or notification form. We do not run advertising trackers or sell data to anyone.

• Contact details you submit through a form on this site
• Basic, aggregated analytics about page visits
• Records of correspondence between us

Access inside your systems

During a scoping call, access to your CRM is read-only. After an install, each agent is granted scoped access to the specific objects and fields it needs to do its job, through your CRM’s own permission model, so every action it takes is attributable to it and reversible in your audit log.

We do not use your customer data to train models, and we do not share it with other customers or third parties beyond the subprocessors required to run the service.

Retention

Website enquiry data is kept for as long as we are in contact, and deleted on request. Operational data connected to an installed module is retained while that module runs, and removed within thirty days of cancellation. Everything an agent wrote into your CRM stays in your CRM and remains yours.

Your rights

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to us and we will action it. There is no form to fill in and no retention argument to have.

Contact

Questions about this policy, or a request under it, go to privacy@clearmatic.ai.